Accessibility Statement

This accessibility statement applies to Kent Film Office website. This website is run by Kent County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 400% without the text spilling off the screen.
  • navigate most of the website using a keyboard or speech recognition software.
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of the text.
  • video streams do not have captions/transcripts.
  • most older PDF documents are not fully accessible to screen reader software.
  • live video streams do not have captions.
  • keyboard trap on the login and sign in pages. User will not be able to go back or use the URL search bar on this page.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us via Kent Film Office email.

The content listed below is non-accessible for the following reason(s):

Asterisks (*) Used to Convey Meaning in Red:

Throughout the form, asterisks (*) are used to indicate required fields, displayed in red. WCAG Guideline Failed: 1.4.1 & 3.3.2.

We are unable to change the use of asterisks as this is an automated application form used by all Film Offices in the UK.

Content that’s not within the scope of the accessibility regulations

PDFs and documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

3rd Party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

  • Links to non-KCC websites
  • Content/functionality on our website
  • Content hosted on other websites, such as YouTube, MovieSite, Google and social media sites.

Preparation of this accessibility statement

This statement was prepared on 27 July 2020. It was last reviewed on 19 January 2024. This website was last tested on 18 January 2024 against the WCAG 2.2 AA standard.

The test was carried out by Kent County Council by a manual and by an automated audit. The most used pages were tested using automated testing tools by our Digital Accessibility team. A further audit of the website was carried out to the WCAG 2.2 AA standard.